Welcome to iflemina.com We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 14 Day Returns guarantee. Buy with confidence and enjoy a great shopping experience with iflemina
Items that can be returned/refunded or exchanged within 14 days of receiving must follow the criteria as below:
- Faulty items damaged/broken, or soiled upon arrival.
- Items received in the incorrect size/color.
- Unwashed, unworn, and unused item(s) that have not met your expectation within 14 days of receiving.
Contact our Support Center as soon as possible if you come across any of the above situations.
If for any reason you decide you no longer want the item. You can report it to us within 14 days of receiving it for a partial refund of the item
We will not accept returns in the following conditions:
- Items outside the 14 days warranty time-frame.
- Washed, worn, used, or misused items.
- Items under the following categories: Sale, Swimwear, Lingerie, Earrings are not covered by the warranty.
Note: All returns must be authorized by the iflemina Team via the Support Center. Returned item without an Return Merchandise Form (RMA) will not be accepted.
Returns Process & Time-Frame
Please carefully follow our returns process to minimize any delays:
1. If your item is returnable (see above), please submit a ticket in our Support Center stating your:
• Order number
• SKU number or product name
• Reason for return
2. Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our returns address.
3. Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 14 days.
After this, please note the refund times below:
For credit card refunds, please allow between 7-14 business days for the transaction to process.