At Iflemina.com, we are committed to providing high-quality home decoration products and ensuring your satisfaction with every purchase. However, if for any reason you are not completely satisfied with your order, we offer a 14-Day Money-Back Guarantee along with a fair and transparent refund and returns policy.
Please read our policy carefully to understand the terms and conditions related to returns, refunds, and exchanges.
14-Day Money-Back Guarantee
If you are not entirely satisfied with your purchase, you have the right to request a refund within 14 days of receiving your item(s). This money-back guarantee applies to most of the products on Iflemina.com, including bathroom faucets, modern cabinet hardware pulls, kitchen sinks, LED shop lights, outdoor lighting, and more.
Conditions for Refund
To qualify for a refund under our 14-day guarantee:
- The product must be unused, in its original packaging, and in the same condition that you received it.
- You must initiate the refund request within 14 days of receiving the product.
- The item should be returned with all its original accessories and manuals.
Please note that the buyer is responsible for the cost of return shipping, unless otherwise agreed upon between the buyer and the seller.
How to Initiate a Return
To begin the return process, please follow these steps:
- Contact Us: Email our customer service team at [email protected] within 14 days of receiving your order. In your email, please provide:
- Your order number
- The reason for the return
- Photos of the product (if applicable)
- Whether you prefer a refund or an exchange
- Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and the address to which you should send your item(s).
- Ship the Item: You are responsible for securely packing the item and shipping it back to us at your own expense, unless otherwise agreed between the buyer and the seller. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Inspection: After we receive your returned item, it will be inspected to ensure it meets the refund criteria (unused and in original condition).
- Refund Issuance: If your return is approved, we will process your refund within 7-10 business days. The refund will be credited to the original payment method you used when making the purchase (e.g., PayPal).
Returns and Exchanges
In addition to refunds, we also offer exchanges for defective or damaged items. If you receive a product that is faulty or arrives damaged, please contact us within 7 days of receiving the product to arrange an exchange. We may request photos of the item and its packaging to assess the situation.
- Damaged or Defective Items: If your product arrives damaged or defective, we will cover the return shipping costs, and we will send you a replacement item as soon as possible.
- Exchanges: If you want to exchange an item for a different color, size, or model, you may do so, provided that the item is unused and in its original packaging. However, please note that the buyer is responsible for the return shipping costs unless otherwise agreed.
Non-Refundable Items
Certain items are non-refundable, and they are clearly indicated on their product pages. Non-refundable items include:
- Gift cards
- Custom-made or personalized items
- Sale or clearance items (unless they are defective or damaged)
If your return involves a non-refundable item, we will notify you during the return request process.
Shipping Costs and Responsibility
Return Shipping Costs: The buyer is responsible for covering the return shipping costs, unless otherwise agreed upon between the buyer and the seller. If the return is due to a mistake on our part, such as receiving the wrong product or a defective item, we will cover the return shipping costs.
Responsibility for Loss or Damage in Transit: If the buyer is responsible for returning the product, they are also responsible for ensuring that the item reaches us in its original condition. We recommend using a trackable shipping service and purchasing insurance for items over $75.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will be applied automatically to your original method of payment within 7-10 business days.
- Full Refund: If your item is returned in its original condition and packaging, you will be eligible for a full refund.
- Partial Refund: In certain situations, a partial refund may be issued if the product is returned in a used or damaged condition.
- Refund Processing Time: Refunds may take up to 10 business days to appear on your bank statement or PayPal account, depending on your financial institution.
Late or Missing Refunds
If you haven’t received a refund after 10 business days:
- Check Your Bank Account: Sometimes it takes a few business days for the bank or credit card company to process refunds.
- Contact Your Bank or PayPal: There may be a delay in processing the refund on their end.
- Contact Us: If you have done the above and still haven’t received your refund, please contact us at [email protected], and we will assist you in resolving the issue.
Transport and Shipping Agreement
We understand that certain products, especially large items like kitchen sinks, folding door hardware, or bathroom faucets, may require specific shipping arrangements. If you, the buyer, prefer an alternative shipping method or have special requirements for shipping, we are happy to collaborate with you.
In such cases, the additional transportation costs will be mutually agreed upon by both the buyer and the seller before the item is shipped. Our customer service team is available to discuss any special requests or transport agreements to ensure that your products arrive safely and efficiently.
Please note that custom shipping arrangements may affect the standard delivery times.
Contact Us
For any questions related to our Refund and Returns Policy, feel free to contact us:
- Email: [email protected]
We are here to assist you and ensure a hassle-free shopping experience at Iflemina.com. Thank you for choosing us for your home decor needs!
By purchasing from Iflemina.com, you agree to the terms and conditions outlined in this Refund and Returns Policy.